Before proceeding, let it be said that I strongly valued a good customer service not just to make business that will last for a day, but to established a strong and lasting relationship with the customers and a probable friends.
This article and review was not made to attack anyone specifically people involved in the business but to offer a perspective and opinion to edify, give awareness and a suggestion for the improvement of the existing services. Praying that this will result a good things for everyone.
Joshua and I long time planned was to try the Lunch Buffet, All You Can Eat at China King at Henderson, Tennessee. But whenever we went there, we were always a minutes late because it ends at exactly 3:00 p.m.
We are thankful that today, it happened. We made sure that we had ample of time for us to get there without rushing ourselves. It took us 10 minutes to be there walking with our four feet. In fact the buffet just started, a perfect for lunch time.
It was not our first time to tried their Chinese cuisines, we tasted some of the few-foods listed in their menus several times. Though it was our first time having their lunch buffet which is $5.75 per person and for the two of us we paid, $13.00 inclusive of tax.
unlimited drinks were included in the price, and you have your
options to choose from sweet or unsweetened Gold Peak tea, water to soft-drinks
such as Coke, Dr.pepper, Diet Coke, Mellow Yellow and Sprite.
Of course with a permission of the cook, we took some shots of the mouth watering foods that were included in the buffet.
Joshua’s favorite was the sweet and sour chicken, he indulged his appetite for a several plates of it.
I started with the soup which they called “Hot and Sour soup”, it was hot, spicy and a bit sticky. It was a soup made of carrots, and mushroom. If you will try it during a not buffet hours, its price in the menu are $2.30 a pint and $3.70 a quarter.
Since I grew up in a country which rice is a staple food, when I saw the fried rice rowed in the buffet trays, I immediately grabbed the serving spoon and had a portion of it in my plate. It was not as good the way my father cooked it (sauteed with young garlic) but I thank God that it was included in my diet today.
We also tried the “Lomien”, their soft noodles. Joshua and I love it, the other time we went there, we had a regular order of “House Special Lo Mein which was $4.60 a pint and a Beef Lo Mein which was $4.30 a pint” it satisfied both our tummies. If you will avail it during the lunch buffet, you will have an unlimited of it and everything as long as you can.
According to my husband, China King is obviously a family owned restaurant. Everytime we go there, the younger girls were the ones who promptly assisted us and doing all the waitress tasks such as taking orders, cashiering, busing out and cleaning the tables. At the young ages, they were quick and trained in addressing inquiries.
Though they always said hello to the customers entered the door, we noticed they not usually give a smile. They were serious most of the time and having a poker faces when they were talking with the customers.
Yours truly is so sensitive in many things mostly in the field of services. Based on my experience, when I worked in one of the known Chinese restaurant in the Philippines we were trained to always have a professional attitude towards the customer the moment they walks inside the restaurant. We were taught to stop for a while in what we were doing, look at them, greet them enthusiastically and give a good smile. This was not just applicable to the waitresses, take orders, and bus staff but including the entire staffs.
One of our protocol, to made a rounds at customer tables. We asked them if the food they ordered were served completely or if they still need something. Promptness in addressing their needs and even informing them about the duration of food preparation were one of the most important thing that needs to consider to omit the tendency of them walking-away that might result to a negative impact to the business. The word of mouth is so powerful in building and causing destruction.
We also made suggestions, such as the best seller and special food of the day. This also lessened the time spent in taking the customers orders plus it gave them a sense that we knew what we were doing and that we were there to serve them better. Talking with the customers in a respectful manner builds a rapport and if done well developed to affinity.
Being informative, about the way the food was being prepared, its ingredients and delays in food preparation if any. This lessened the thinking that their presence were being neglected.
Grooming and Hygiene, it was our standard operating procedure to always wear a complete uniforms since we were dealing with food handling and preparation.
I believe most of the customers are observant, aside of the good quality of food they are also after the good customer service and friendliness of the staffs. Good customer service is the life blood of any business. You can offer promotions and slash prices to bring in as many new
customers as you want, but unless you can get some of those customers to
come back, your business won’t be profitable for long. (Read more: 8 Rules For Good Customer Service).
Another worth while thing to consider is knowing the customers. By providing the customer an evaluation sheet towards the services you rendered through this you will know what needs to be improved. Any how all of us, have a room for improvements.
45 For even the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many.”